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Chemical Return Policy


  • Submit all return requests to customercare@dober.com

  • All return requests require Dober approval and associated Dober issued credit order (CO) documentation prior to processing  

  • A minimum restocking fee of 25% of the item invoice price will be issued for all returns. Fees are subject to increase based on quantity, product age, condition, etc.

  • Returns will not be issued for any partial containers or expired material

  • Customer will cover freight costs associated with the return

  • Return material approval will be issued based on the following criteria:

    • Product shelf life

    • Packaging integrity (i.e. damaged container)

    • Product quality

    • Product line stocking type

  • Credit will be issued for returns based on invoice pricing